Quebec’s ‘Votre santé’ portal rollout to be expanded in coming weeks

By The Canadian Press

Just over a year after the creation of Santé Québec, president and CEO Geneviève Biron is giving a rather positive assessment of Quebec’s health-care system, although she says she remains realistic about the challenges facing it.

A major digital project is getting underway: Votre santé — a new portal for citizens and the primary care they receive.

“(This project) will allow citizens to easily access their health information and find services in their region,” Biron explained to a crowd of business people during her address at a Canadian Club conference on Monday in Montreal.

For now, two Votre santé pilot projects have been launched in the Bas-Saint-Laurent region and the municipality of Saint-Donat. It is not yet known exactly when the portal will be accessible to the entire population, but other regions will participate soon, Biron assured.

“We don’t have the exact date,” she told reporters. “But in the coming weeks, we’ll already have significantly larger population groups gaining access to Votre santé, and so it will expand over the next year or the year after.”

The rollout of the Votre santé platform was an election promise of the Coalition Avenir Québec (CAQ) in 2022. In a press release that year, they spoke of a “true revolution” that would allow Quebecers “to get a medical appointment in person or via telehealth in a single, simple, and easy step.”

Furthermore, the rollout of the Digital Health Record (DSN), which will notably facilitate clinicians’ work with digital tools, is still scheduled for May 9, confirmed the head of Santé Québec. It was initially slated for last fall.

“Access is the top priority,” Biron reiterated several times.

She summarized her accomplishments a little over a year after taking the helm of the new Crown corporation.

“When I was offered the position at Santé Québec, I obviously had a clear-eyed view of the health-care system. I saw the challenges and the growing needs, but I also saw its immense value,” she stated during her speech.

“We often hear that everything is going wrong in health care,” said Biron, adding that the reality is more nuanced. To date, she believes Santé Québec’s greatest achievement has been reducing the number of people waiting for surgery for more than a year by 45 per cent.

“We’re at the lowest level in five years,” Biron pointed out. She is also pleased with the indicators regarding access to mental health and youth protection services, where there has been a 50 per cent decrease in the number of young people waiting for their first youth protection assessment.

The challenges facing the health-care system are numerous: staff shortages, outdated infrastructure, and growing needs due to an aging population.

When asked what her biggest challenge was, Biron replied that it was delivering results while simultaneously transforming the system. “This forces us to work on two fronts at the same time, and that’s quite demanding,” she explained.

–This report by La Presse Canadienne was translated by CityNews

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