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Customers seeing long delays at Canada Post as packages stack up

Two workers at the Canada Post sorting facility in NE Calgary work hard on Dec. 11, 2019 (PHOTO: Saif Kaisar, 660 NEWS)

CALGARY (660 NEWS) — A spike in online shopping is leaving some customers unsatisfied with how long it is taking to get their packages, as Canada Post says it’s having a hard time keeping up.

Canada Post is trying to keep up with the packages, but the company says it’s dealing with Christmas-time-volume without any of the preparation, as they never predicted the COVID-19 outbreak.

Spokesperson Jon Hamilton with Canada Post says they’ve got extra staff working to try and get every package out the door as fast and safely as possible.

“We ask that we continue to be patient, if you see our people out on the doorstep delivering, they’re doing their absolute best and they’re working all out to serve you. These are very unique circumstances,” Hamilton said.

Hamilton explained between the company getting the lion’s share of packages to deliver paired along with public health orders that limit how many employees they can have in their facilities; it’s created a bit of a slow-down.

“When more Canadians are shopping online it means more volume for us to deal with,” he added.

He says they’ve called on their 10,000 temporary employees that usually come back on the job during the holiday season to help.

“Nobody saw this coming, we’ve adapted and adjusted as best as possible and then we’ll learn for in the future,” Hamilton said.

While things are starting to move a bit quicker, customers should still expect to see some delays.