More measures to fix customer service issues at SAAQ
Posted March 8, 2023 1:06 pm.
The computer glitch at the Société de l’assurance automobile du Québec (SAAQ) has prompted the Quebec government to put three measures in place to help customers avoid long waits at service centres.
The Minister of Transport and Sustainable Mobility, Geneviève Guilbault, announced in a press release on Wednesday that as of this Thursday, the validity period of driver’s licences scheduled to expire between March 9 and June 1 will be extended.
As a result, the period for paying the amounts due will be extended to a maximum of 90 days from the driver’s licence holder’s birthday.
Guilbault also announced the validity period for temporary registration certificates issued between March 9 and April 8 will be extended from 10 to 60 days. This will give people who purchase their vehicle from a dealer more time to register their vehicle.
Finally the validity of foreign driver’s licenses will be maintained until August 29 of this year in order to give their holders a reprieve to apply for a license in Quebec.
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These three measures are in addition to those that came into effect last Monday meant to better manage the customer service crisis at the SAAQ.
The SAAQ’s digital platform was designed to allow customers to complete most transactions online. Since its launch on Feb. 20, 103,000 Quebecers have successfully used it out of 335,000 clients served.
—This report by La Presse Canadienne was first published in French and translated by CityNews
