Quebec Superior Court authorizes class action against Videotron

Videotron customers could be eligible for a class action authorized Monday by the Superior Court of Quebec.

This class action for damages concerns the billing of interest not provided for in the contract or the non-reimbursement of prepaid services, after termination of a service agreement, that the company’s residential customers may have suffered between Oct. 20, 2018, and Feb. 3, 2023, according to a notice published on Videotron’s website.

As the Court has not yet ruled on the basis of the class action, it has not yet determined whether compensation should be paid to the plaintiffs.

The issue is whether Videotron was entitled to charge interest to its residential customers or to withhold an amount equivalent to payment for services not rendered after the termination of the service contract of other customers.

“Videotron Ltd. denies Mr. Richard Gagné’s allegations and disputes the basis of the class action,” the company says on its website.

Customers affected by the class action do not have to do anything to be part of it. Those who wish to be excluded must contact the registry of the Superior Court of Quebec in the district of Quebec City by Aug. 6 at 4:30 p.m.

—This report by La Presse Canadienne was first published in French and translated by CityNews