Some appointments rescheduled at the MUHC due to system update causing issues accessing electronic medical files

The McGill University Health Centre (MUHC) says it is experiencing delays and difficulty accessing electronic patient information due to an ongoing system update.

The update is being made on the Oacis clinical information system, which provides access to electronic patient information. 

In a statement sent by email to CityNews, the MUHC says “while the system update is ongoing, we have put in place a contingency plan that allows units to access patient files and receive results. In spite of this contingency plan, access to patient information is slower than through Oacis, and as a result we will have to reschedule some ambulatory appointments and limit laboratory and medical imaging requests to those that are most urgent.”

They add that teams have been working around the clock with external support to fix the situation as rapidly as possible.  

“We are sensitive to the impact this situation might have on our patients and are working diligently to reinstate the system as soon as possible,” their statement reads.