Training for 911 dispatchers in Montreal, combating racial bias

Training for 911 dispatchers in Montreal, combating racial bias

January 2, 2023 6:29 pm EST.

“Based on facts…not on perception,” says Dammya Loiseau a supervisor at the SPVM’s 911 call centre, about the goal to train 911 dispatchers on how racial biases or racist stereotypes can impact calls they receive. Felisha Adam reports.

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